Careers

Overview

The Advanced Services Engineer at Centerlogic Inc. holds a crucial role in managing and delivering high-level IT services for the company’s most challenging clients. This position entails not only setting technical standards and leading in proactive and automation workflows but also directly managing a portfolio of primary clients, similar to the Systems Engineer on other teams. The Advanced Services Engineer ensures top-tier IT support, project oversight, and acts as one of the senior escalation points within Centerlogic.

Key Responsibilities:

Client Management and Support:

• Directly manage and support a portfolio of primary clients, providing high-level IT services and solutions.
• Build and maintain strong client relationships, understanding their unique needs and challenges.

Technical Leadership and Innovation:

• Develop and enforce technical standards across the organization along with the rest of Advanced Services
• Lead the creation and maintenance of automation workflows to enhance service delivery.

Project Oversight and Technical Review:

• Evaluate technical aspects of proposed projects for feasibility and alignment with company standards.
• Provide expert recommendations to enhance project outcomes.

Advanced IT Support and Problem Solving:

• Serve as the highest escalation point for complex technical issues across the company.
• Resolve challenging problems requiring deep technical expertise.

Internal Systems Support and Collaboration:

• Provide IT support for internal systems and infrastructure.
• Collaborate with various departments to ensure cohesive technical strategies.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
• Extensive experience in IT systems, network management, and cybersecurity.
• Experience with MSP tools (RMM, PSA, Documentation), preferably Connectwise.
• Strong capability in developing and managing IT automation and workflows.
• Excellent problem-solving skills and ability to handle high-pressure situations.
• Proficient in client relationship management and communication.

Deliverables and Metrics:

• Effective management and support of primary client portfolios.
• Successful implementation and maintenance of advanced IT solutions.
• High-level resolution of technical escalations.
• Adherence to all administrative work being turned in on time (Timesheets, expenses, etc.).
• Positive contributions to technical reviews and project outcomes.
• Leadership in technical standards development and knowledge sharing.

Willingness to travel:

• 25% (Preferred)

Work Location: In person